Shipping policy
Shipping Policy
At Kewhanee’s Boutique, we want your shopping experience to be clear and convenient from the time you place your order until it arrives. Please review the information below regarding order processing, shipping, delivery, and tracking.
Order Processing
Orders are typically processed within 1–3 business days after your order is placed and payment is successfully completed.
Business days do not include weekends or U.S. federal holidays.
During holidays, promotional periods, severe weather, or periods of unusually high order volume, processing may take longer. If a significant delay affects your order, we will make reasonable efforts to provide an update.
Please note that processing time and shipping time are separate. Estimated delivery times begin after your order has been processed and shipped.
U.S. Shipping
We currently offer shipping throughout the United States.
Economy Shipping: Estimated delivery within 5–8 business days after processing.
Free Economy Shipping: Available on eligible U.S. orders of $50 or more.
Free shipping offers are valid only in the United States unless otherwise specifically stated.
Shipping options and applicable charges are displayed during checkout before you complete your purchase.
Multiple Shipments
Kewhanee’s Boutique offers products that may be fulfilled from different locations or fulfillment providers.
If your order contains multiple items, those items may occasionally be shipped separately and arrive in more than one package. When available, separate tracking information will be provided for each shipment.
You will not be charged additional shipping solely because an eligible order is divided into multiple packages.
Shipping Confirmation & Tracking
Once your order has shipped, you will receive a shipping confirmation containing tracking information when tracking is available.
Please allow time for the shipping carrier to update tracking information after a shipping label has been created.
Carrier tracking updates and delivery scans are controlled by the shipping carrier and may occasionally be delayed.
Delivery Estimates
All delivery dates and timeframes provided by Kewhanee’s Boutique are estimates and are not guaranteed delivery dates.
Delivery may be affected by circumstances outside our reasonable control, including carrier delays, severe weather, holidays, transportation disruptions, customs processing, or other unforeseen circumstances.
We will make reasonable efforts to assist customers when an order experiences an unusual delivery delay.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information carefully before completing checkout.
If you notice an error after placing your order, contact us as soon as possible at info@kewhaneesboutique.shop.
We cannot guarantee that an address can be changed after an order has entered processing or has shipped.
Kewhanee’s Boutique is not responsible for delivery delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.
Lost, Missing, or Damaged Packages
If your tracking information shows unusual delays, your package appears to be lost, or your order arrives damaged, please contact us at info@kewhaneesboutique.shop.
Include your name, order number, and any relevant tracking information. For damaged shipments, photographs of the item and packaging may also be requested.
We will review the circumstances and work with you and, when appropriate, the shipping carrier or fulfillment provider to determine an appropriate resolution.
If tracking shows a package as delivered but you cannot locate it, please check around the delivery location, with household members or neighbors, and with the shipping carrier. You may also contact us for assistance.
International Shipping
International shipping availability, rates, and estimated delivery times are displayed at checkout for eligible destinations.
International orders may be subject to customs processing, import duties, taxes, brokerage fees, or other charges imposed by the destination country.
Unless otherwise stated at checkout or required by applicable law, customers are responsible for applicable customs duties, import taxes, and other charges assessed by their local authorities.
Customs processing may cause delivery delays that are outside the control of Kewhanee’s Boutique.
Returns & Shipping Charges
Please review our Refund & Return Policy for complete information about returns and refunds.
Unless otherwise stated in our Refund & Return Policy, customers are responsible for return shipping costs for eligible returns.
Original shipping charges are generally non-refundable unless the return is due to an error by Kewhanee’s Boutique or the item arrived damaged, defective, or incorrect.
Please contact us before returning merchandise so that we can provide the appropriate return instructions and return address.
Do not send merchandise to our business mailing address unless we specifically instruct you to do so.
Contact Us
If you have questions about shipping, delivery, or an existing order, please contact us:
Kewhanee’s Boutique, LLC
Email: info@kewhaneesboutique.shop
Phone: 443-542-8514
Business Mailing Address:
8480 Baltimore National Pike Ste 3210-156
Ellicott City, Maryland 21043
United States
Kewhanee’s Boutique is an online-only retailer. Our business mailing address is for correspondence only and is not a retail location or general merchandise return address.