Refund policy

Refund & Return Policy

At Kewhanee’s Boutique, we want you to be satisfied with your purchase. Please review our return and refund policy carefully before placing your order.

30-Day Return Policy

We offer a 30-day return policy on eligible items. You have 30 days from the date your order is delivered to request a return.

Certain products may have specific return restrictions due to the nature of the item, hygiene requirements, or other eligibility conditions described in this policy or on the applicable product page.

To request a return, please contact us at info@kewhaneesboutique.shop before sending any item back. We will provide the appropriate return instructions and return address for your order.

Please do not return merchandise to our business mailing address unless specifically instructed to do so. Returns sent without prior authorization or to an incorrect address may not be accepted.

Return Eligibility

To be eligible for a return, your item must:

  • Be in the same condition in which you received it.
  • Be unworn or unused.
  • Have all original tags attached, when applicable.
  • Be in its original packaging, when applicable.
  • Include your receipt or other proof of purchase.

Items that show signs of wear, use, alteration, washing, damage caused after delivery, or removal of required tags may not qualify for a return.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us at info@kewhaneesboutique.shop as soon as possible.

Please include your order number, a description of the issue, and clear photographs of the item and packaging when applicable. We will review the issue and work with you to provide an appropriate resolution.

Non-Returnable Items

For health, hygiene, safety, or customization reasons, certain items cannot be returned once opened, worn, used, or otherwise made ineligible for resale.

Non-returnable items may include:

  • Personal care and beauty products that have been opened or used.
  • Intimate apparel and similar hygiene-sensitive products.
  • Earrings or other pierced jewelry where hygiene restrictions apply.
  • Wigs, hair extensions, and other hair products that have been worn, altered, cut, colored, washed, styled, or had applicable packaging or hygiene seals removed.
  • Customized or personalized products.
  • Gift cards.
  • Items marked Final Sale at the time of purchase.

If you are unsure whether an item is eligible for return, please contact us before purchasing or before opening or using the product.

Exchanges

The fastest way to receive a different item, size, or color is to contact us about returning the eligible item and place a new order for the item you want.

All returns remain subject to the eligibility requirements in this policy.

Return Shipping

Unless an item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless the return is the result of an error by Kewhanee’s Boutique or the item arrived damaged, defective, or incorrect.

We recommend using a trackable shipping method when returning merchandise. Kewhanee’s Boutique is not responsible for return packages lost in transit.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow time for your bank, credit card company, or other payment provider to process and post the refund to your account.

Processing times after a refund is issued vary by financial institution and are outside the control of Kewhanee’s Boutique.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We cannot guarantee cancellation once an order has entered processing or has shipped. If an order can no longer be canceled, you may request a return after receiving it, provided the item is eligible under this policy.

International Returns

Customers outside the United States should contact us before returning an item.

Customers are responsible for applicable international return shipping charges, customs fees, duties, taxes, or other charges associated with a return unless the item received was damaged, defective, incorrect, or otherwise required by applicable law.

Questions About Returns or Refunds

If you have questions about a return, refund, or the eligibility of a product, please contact us before sending anything back.

Kewhanee’s Boutique, LLC
Email: info@kewhaneesboutique.shop
Phone: 443-542-8514
Business Mailing Address:
8480 Baltimore National Pike Ste 3210-156
Ellicott City, Maryland 21043
United States

Kewhanee’s Boutique is an online-only retailer. Our business mailing address is for correspondence only and is not a retail location or general merchandise return address. Please contact us for return authorization and the correct return address before sending merchandise.

Thank you for choosing Kewhanee’s Boutique.

We appreciate your trust and look forward to providing you with a shopping experience that reflects our commitment to quality, care, and exceptional customer service.

Where Every Woman Deserves to Feel Seen. 💜.